Shipping policy

HANDLING TIME: Please expect a two-business-day handling time. We ship on Tuesdays, Wednesdays, and Fridays. We're happy to send your package expedited or priority but please note that our handling time applies.

Order Received Order Ships
Friday Tuesday
Saturday & Sunday Tuesday
Monday Tuesday
Tuesday Wednesday
Wednesday & Thursday Friday

LOST PACKAGES: Should your package become lost during transit please contact us at support@normajeandesigns.com or reach out via the contact page. We will do our best to locate your package and ensure that it is delivered to you. In the event that your package is lost or cannot be delivered to you we will send a replacement package.

INCORRECT ADDRESSES: We ship to the address that is given to us at the time of checkout. If this address is incorrect and your package cannot be redirected, we do not offer refunds or replacements. In the event that the package is returned to us as undeliverable we will refund you or resend the package for additional shipping fees. Please ensure that the address you give as your shipping address is correct. We will do everything we can to assist but we are not responsible for lost packages as a result of incorrect shipping addresses.